Providing dedicated IT support for seven university departments, managing their daily hardware, software, and access needs.

• Diagnose and resolve technical issues for departmental staff across Windows and macOS environments.
• Manage user access lifecycles and departmental group permissions using Active Directory.
• Oversee device enrollment and configuration protocols for managed hardware through Jamf Pro and Intune.

Led a team of student technicians providing comprehensive hardware and software support for university assets.

• Independently resolved 15+ tickets weekly as the escalation point for Tier 2 technicians.
• Executed user provisioning workflows in Active Directory for departmental staff.
• Provided in-person and remote assistance for MECM/Intune managed Windows and Jamf managed macOS devices.
• Mentored new technicians on DDS protocols and workflows, reducing onboarding time.

Management of one of the university's largest technical organizations, building a collaborative environment for students interested in security research.

• Doubled active membership to 80+ students by establishing weekly technical labs and organizing an exclusive internal CTF with Google Mandiant.
• Designed and taught weekly modules on Reverse Engineering and Pentesting methodologies, averaging 20+ attendees per session.
• Captained teams to Top 5% finishes in PatriotCTF and BuckeyeCTF through dedicated pre-competition write-up analysis.

Development of technical challenges for CTF competitions.

• Authored Cryptography and Miscellaneous challenges.

Full stack development for a startup education platform. Optimized backend logic and handled server configurations.

• Developed and deployed a responsive front-end landing page, configuring backend routing via PM2 for stable delivery.
• Implemented key platform features such as "Study Mode" and secure password protocols, debugging backend logic to improve system functionality.

Frontend development for a college application assistance platform.

• Collaborated with senior developers to build a ReactJS web platform for college application education.
• Engineered responsive front-end components and integrated back-end logic to streamline user workflows.